"NEFOI" Merchant Terms of Use (hereinafter referred to as the "Terms") are governed by "NEFOI" (hereinafter referred to as the "Service") provided by NEFOI. (hereinafter referred to as the "Company"). (hereinafter referred to as “Merchants”) shall stipulate the conditions for joining and using the Service.
In order to use this service as a Merchant, it is necessary to agree to this agreement. Please read the full text and agree to the same.
Article 1 (Application)
The purpose of this agreement is to establish the rights and obligations between the Company and Merchants regarding the terms and conditions of service provision and use. This agreement applies to all relationships between the Merchant and the Company regarding the use of the Service.
Article 2 (Merchant registration)
Persons who wish to open a store in this service (hereinafter referred to as "applicants to open a store") agree to comply with these Terms and apply for usage registration in accordance with the method specified by the Company.
In response to the application in the preceding paragraph, we will determine whether or not registration is possible based on our standards. (hereinafter referred to as a “Merchant”). In addition, we may not approve if the person who wants to open a store fall under any of the following items.
When all or part of the information provided to the Company is false, erroneous or omitted.
If you are a minor, an adult ward, a person under curatorship, or a person under assistance, and you have not obtained the consent of a legal representative
The self and its officers (directors, executive officers, executive officers, auditors, advisors, chairmen, and others who are substantially involved in management, regardless of name) members, those who have not been a member of an organized crime group for less than five years, quasi-members of an organized crime group, companies affiliated with an organized crime group, corporate racketeers, gangsters claiming to be social movements, special intelligence organized crime groups, and other similar persons (hereinafter collectively referred to as "anti- (hereinafter referred to as "social forces"), or has a relationship with anti-social forces that should be socially condemned.
If you have been subject to suspension of use due to violation of the terms of use of the service provided by our company in the past
Illegal immigration, illegal stay, refugee applicants and embassy staff in Tanzania
In addition, when the Company determines that it is not appropriate based on reasonable grounds.
If there is any change in the information provided at the time of application, the Merchant shall notify the Company of the changed information without delay according to the method specified by the Company and shall always reflect the latest and accurate information.
The Merchant shall determine the ID and password (hereinafter referred to as "account information") for this service at its own responsibility, a third party is not allowed to use it, lend, transfer, or change the name.
We are not responsible for any damage caused by insufficient management of account information, erroneous use, use by a third party, etc.
Article 3 (Usage Fee and Settlement)
The Merchant shall pay the Company a fee and other fees (hereinafter referred to as "usage fee") obtained by multiplying the total sales amount of the service of the Merchant by a separately determined rate as consideration for the use of this service.
The usage fee for this service shall be collected by deducting it from the amount equivalent to the product price paid based on Article 7, paragraph 6, and the Merchant shall agree to this in advance.
In addition to the provisions set forth in the preceding paragraph, a separate agreement shall be made regarding the payment of usage fees for the Service between Merchants and the Company.
Article 4 (Store opening)
Merchants must not sell the products specified in the following items.
Stolen goods, replicas, imitation goods, pirated computer programs, illegally copied goods.
Products similar to gambling, sweepstakes, raffles, lotteries, etc.;
Pharmaceuticals or other controlled substances;
Illegal drugs and illegal drug contraband;
Firearms and weapons;
Harmful, dangerous or illegal goods (or manufacturing instructions);
Products that infringe intellectual property rights such as copyrights, patent rights, trademark rights, trade secrets and other property rights, publicity rights, and privacy rights of others.
Products for which you do not have full right and authority to sell such products;
contain any viruses, "Trojan horses," worms, or other computer programming routines that may damage, interfere with, covertly interfere with, or expropriate systems, data, or personal information; Products that contain a computer virus (including similar computer programs).
Items containing obscene, pornographic, child pornographic, or any other prohibited content is strictly prohibited.
In addition to the preceding paragraphs, products that violate any laws including export control laws and consumer protection laws (including Tanzanian laws and other applicable laws and regulations).
Cash currency (including commemorative coins), crypto assets, credit cards, bank accounts (including sales of passbooks and cash cards only), cash vouchers (including prepaid cards) , currently in circulation, both domestically and internationally , recognized postage stamps, revenue stamps, bonds securities, and other items with properties similar to money, and precious metals.
Other products that the Company deems inappropriate.
When using this service, the Merchant shall adhere to the provisions outlined in the Special Commercial Act, Installment Sales Act, Act against Unjustifiable Premiums and Misleading Representations (hereinafter referred to as the "Law on the Prevention of Unjustifiable Premiums and Misleading Representations"), the Secondhand Articles Dealer Act, and the Act on the Protection of Personal Information. (hereinafter referred to as the "Personal Information Protection Act"), the Fund Settlement Act, the Consumer Contract Act, the Act on Prevention of Transfer of Criminal Proceeds (hereinafter referred to as the "Crime Proceeds Act") and other relevant laws and regulations.
Article 5 (Sales)
A Merchant shall use this service to sell products, etc. to users (including purchasers; the same shall apply hereinafter) as a party themselves. If there is an inquiry (including complaints and other complaints) from the user regarding the product to be exhibited, the necessary response to the inquiry must be taken in action promptly.
The displayed price when using this service may be arbitrarily determined by the Merchant as long as it does not violate laws and regulations. The Company shall not be held responsible for the display method specified by the Merchant.
Regarding the products to be exhibited, when a user places an order, the Merchant must send the products and perform other administrative work necessary for the sale of the products without delay.
In the event of disputes between Merchants and users or other third parties, We may provide information and assistance regarding the disputes to the users or third parties without requiring the consent of the Merchants. We reserve the right to do so.
Article 6 (Handling of Sales Contracts between Merchants and Users)
The Company assumes no responsibility for transactions between Merchants and users. In the event of a dispute regarding a transaction, the dispute must be resolved between the parties to the transaction. However, if it is deemed necessary for the proper operation of the Service at the discretion of the Company. The Company may agrees to this in addition to the provisions of this Agreement, take appropriate interventions, including cancellation of the sales contract.
Article 7 (Settlement)
Transactions made through this service will be settled using the payment system prepared by our company.
The payment system provided by this service shall be determined separately.
If payment is made by a method not approved by the Company as a payment method for this service, the Merchant shall be responsible to the Company for the price of the product, delivery, and any other costs.
In the preceding paragraph, even if the Merchant suffers damages such as cancellation of the deposit to the Merchant due to illegal acts such as fraud by the user, the Merchant shall be liable to the Company as set forth in the preceding paragraph. In this case, if the Company owes any debts to the Merchant, the Company shall offset such debts, and on condition that the Company has no debts, the Merchant shall pay the amount within 30 days after receipt of the invoice from the Company.
The Merchant receives the product price, etc. from the user on behalf of the Merchant, etc. The Company entrusts the business of delivery (hereinafter referred to as "payment collection business") to the Merchant, and the Company undertakes this. The Merchant shall authorize the Company to receive payment for products, etc. from the User on behalf of the Merchant with respect to the performance of payment collection operations.
As the deadline for the last day of each month (hereinafter referred to as the "closing date"), the Company shall transfer the amount equivalent to the sales amount received from the user in the payment collection business to the account separately designated by the Merchant by the 15th of the following month. Payment shall be made by bank transfer. If the payment date falls on a bank holiday, the payment shall be made on the previous business day, and the transfer fee shall be borne by the merchant.
Article 8 (Shipping)
When listing products, Merchants must specify all delivery methods applicable to the product and any product-specific notes, if any.
After completing the payment for the order, the Merchant must ship the product at its own responsibility within the number of days set by the Merchant. (Including, but not limited to, packaging and shipping, securing and paying for carrier or customs broker services, import and export duties or taxes).
The Merchant shall ship the product by storing it in an appropriate shipping agency or carrier's warehouse, and promptly submit a shipping notice to the Company after shipment.
In the event that the Merchant does not submit the shipping notification specified in the preceding paragraph without notifying the purchaser after the payment is completed, the Company may, at its discretion, cancel the product sales contract between the Merchant and the user. In this case, all costs incurred by the cancellation shall be borne by the Merchant.
Ownership of the product during the delivery remains with the Merchant, and the Merchant bears the risk until the product is delivered to the user.
If the Merchant cannot fulfill all or part of the order from the user after the payment is completed, the Merchant will immediately report to the Company, notify the orderer themselves, and resolve the issue with the orderer. We do not take any responsibility for the delivery of the products.
Article 9 (Cancellation of Transaction)
The Merchant may agree to cancel the transaction established with the user by the method specified by the Company.
The Merchant shall bear all responsibility for the user in the event of cancellation or return by the user, and cancellation by the Merchant, and must handle all necessary measures such as refunds.
Even if there is a cancellation, it shall not affect the amount of fees to be paid based on Article 3.
Article 10 (Matters to be Observed)
Merchants shall comply with the following matters regarding sales.
Do not make false or any significantly exaggerated advertisements for the products to be exhibited.
To sell or provide products without defects based on the contents of advertisements;
In accordance with the provisions of Article 5, Paragraph 2, the displayed price may be displayed according to the display method selected by the Merchant. Display the amount in a way that makes it possible to understand the amount of each shipping amount.
Merchants shall comply with the following matters regarding the use of this service.
The Merchant shall maintain the cancellation rate caused by the Merchant intentionally or negligently within 3.0% per 30 days.
Merchants shall not impose new responsibilities on the Company and its subcontractors when using the Service.
Do not engage in any act that infringes or damages the credibility, reputation, or any evaluation of the Company and its affiliates.
Always maintain 95% or more of the on-time shipment rate.
Article 11 (Prohibitions)
Merchants must not engage in the following acts when listing items using this service.
Insubstantial transactions
Transactions using fraud
Acts of using one's own user account to purchase products exhibited by oneself (including acts equivalent to this)
Transactions that may lead to money laundering or other acts that violate the Criminal Proceeds Act
Acts of selling products that are legally required to be licensed and licensed by a government office for sale without obtaining such license or license.
Other acts that the Company deems to hinder proper use
Merchants must not engage in the following acts when advertising on this service.
Violating the Landscape Act, the Act on Securing Quality, Efficacy and Safety of Pharmaceuticals and Medical Devices, the Health Promotion Act, the Food Sanitation Act, other related laws and regulations, and voluntary standards regarding advertising established by the Tanzanian Regulatory Authorities such as TBS. , or acts of displaying advertisements that may violate or other acts of making false, inaccurate, or misleading expressions to consumers.
Acts of posting external links or URLs on Merchant pages or other acts aimed at directing customers to the outside.
Actions aimed at avoiding payment of sales commissions, etc., such as by displaying "Orders are also accepted by email, telephone, or fax" on the affiliated store page or in e-mails to users.
Posting advertisements containing obscene expressions
Other acts that the Company deems inappropriate
Merchants must not engage in the following acts when using this service.
Acts that violate laws and regulations or these Terms
Acts of using this service as a means of performing acts that violate laws and regulations
Posting reviews by affiliated stores and other acts that cause confusion, misunderstanding, or inconvenience to users
Acts that infringe the copyright or other rights of a third party
Acts of falsifying or erasing information of the Company or others that can be accessed through the Service;
Impersonating another person to use the Service;
Acts of disclosing or leaking personal information to a third party
Sending unsolicited commercial e-mails or mass e-mails ("spamming");
Acts of illegally accessing the server managed by the Company, distributing harmful programs such as computer viruses, or other acts of affecting the program of this service and interfering with the operation of this service (server (including acts that impose an excessive burden on
Acts of unfairly treating children under the age of 18 or posting or posting materials that unfairly treat children under the age of 18
Posting content that advocates or otherwise encourages acts that lead to cruelty to animals, or that provides guidance, information or assistance in the practice of such violence;
Acts of reverse engineering or reverse compiling of solutions or technical source codes or sequences on this site
Political activities, religious activities, or acts that lead to them, or acts contrary to public order and morals
Solicit, facilitate or provide assistance involving defamation, defamation, unlawful threats or harassment, or violence, danger of serious death or injury, or other illegal activities;
Other acts that the Company deems inappropriate
The Merchant shall not transfer, succeed, sublease, pledge, rent a place, or otherwise dispose of any rights or obligations based on this Agreement to a third party without the prior consent of the Company.
Article 12 (Compensation for damages)
If the Merchant violates these Terms, etc., it shall be responsible for compensating for any damages incurred by the Company due to the violation.
The Company is not be liable for any damages incurred by the store owner in connection with the Service, such as suspension, termination or change of provision of the Service, cancellation of the Agreement, loss of data or equipment failure due to the use of the Service. We shall not be liable for compensation unless caused by our intention or negligence.
Even if the Company is liable for damages to Merchants, the liability shall be limited to the amount of actual direct and normal damages incurred by the Merchants due to the Company's default or illegal acts.
The provisions of the preceding paragraph shall exclude cases based on our intention or gross negligence.
Article 13 (Disclaimer)
The Company shall not be liable for any damages incurred by the Merchant due to the following reasons, regardless of the reason, unless the Company is intentionally or grossly negligent. In addition, Merchants will not be exempted from the obligation to pay Service usage fees, etc. incurred in connection with the following reasons, and fees already paid will not be refunded.
We are not involved in the usage environment of terminals such as PCs and mobile phones of Merchants, and we are not responsible for them.
We are not responsible for any damages caused by changing, interrupting, or terminating this service.
We are not responsible for any direct or indirect damages caused to Merchants by using this service.
Excluding cases where the Company is intentionally or grossly negligent, when compensating for damages incurred by the Merchant due to the Company's default or illegal act, the usage fee received from the Merchant in the month in which the damage occurred amount is the upper limit.
Article 14 (Termination)
The Merchant may cancel the Merchant Agreement at any time by completing the procedures prescribed by the Company at least 30 days prior to the desired date of cancellation. However, if Seller terminates this Agreement during a prepaid month, Seller shall not be entitled to a refund of the number of prepaid days.
Article 15 (Cancellation of registration, etc.)
If the other party breaches any provision of this Agreement, the Merchant and the party shall give written notice stating the nature and content of the breach, and the other party shall notify the breach within 30 days after receiving the notice. If no correction on above notice, you may terminate this Agreement.
In the event of cancellation due to a Merchant's violation in the preceding paragraph, the Merchant shall lose all time benefits regarding the monetary obligations to be paid to the Company and shall immediately pay the full amount. In the event of termination due to Company's violation, Company shall immediately refund any unused monies due to advance payment or other reasons by the Merchant. THIS PROVISION IS NOT INTENDED TO LIMIT A PARTY'S OTHER REMEDIES AGAINST THE OTHER PARTY.
If a Merchant falls under any of the following items or is reasonably suspected to fall under any of the items listed below, the Company will suspend the provision of the Service without any notice and the Merchant may cancel its registration.
When the Merchant violates laws and regulations or the provisions of these Terms
When it is found that the Merchant has not fulfilled its tax obligations to be paid;
If the registered information is false or inaccurate
If the Company determines that the User has registered fraudulently by misrepresenting his/her name, etc.
In the event of dishonored bills or suspension of check transactions, or in the event of significant deterioration in credit status such as excessive debt or payment suspension (including overseas)
When receiving a petition for civil preservation proceedings, civil execution proceedings, or disposition for delinquency (including overseas)
When a petition for bankruptcy, civil rehabilitation, corporate reorganization, or special liquidation is filed (including overseas)
Other cases where the Company deems inappropriate as a Merchant.
If there is no login within one year
Cancellation based on the preceding paragraph does not prevent the Company from claiming damages against the Merchant. In addition, in this case, the Company may withhold the payment of the money to be paid by the Company to the Merchant.
The Company shall be able to take the necessary measures against Merchants in order to investigate whether or not there are any reasons that fall under each item of Paragraph 1. In this case, the Merchant cannot refuse this.
Article 16 (Change, Suspension, Termination of the Service)
Unless otherwise specified by the Company, the Company may change or add to all or part of the content of the Service without prior notice to Merchants.
The Company may, at its own discretion, suspend or terminate the provision of all or part of the Service. In this case, as much as possible, we will notify the Merchant to that effect by the method specified by our company. In this case, this Agreement shall be automatically terminated.
In the event of any of the following events, the Company may temporarily suspend part or all of the Service without prior notice to Merchants.
Regular or urgent maintenance or repair of hardware, software, communication equipment, etc. for the Service;
When the load is concentrated on the system due to excessive access or other unexpected factors
When it becomes necessary to ensure the security of Merchants;
When telecommunications carrier services are not provided
When it is difficult to provide services due to force majeure such as natural disasters
When it is difficult to provide services due to fire, power failure, other unforeseen accidents, or war, dispute, disturbance, riot, labor dispute, etc.
When the operation of this service becomes impossible due to laws and regulations or measures based on these
Other cases where the Company deems it necessary in accordance with the preceding items.
The Company shall not be held responsible for any damages incurred by Merchants due to the measures taken by the Company under this Article.
Article 17 (Intellectual property, etc.)
The rights to all materials that make up this service belong to our company or a third party who owns the rights. Merchants shall not acquire any rights with respect to all materials of this service, and without the permission of the right holder, all intellectual property rights including ownership, copyright, portrait rights, publicity rights, etc. You shall not take any action that infringes on the rights of the Content Materials. Permission to use the Service based on these Terms does not imply a license to use the rights of the Company or any third party that owns such rights in relation to the Service.
Merchants must acquire the copyright and other intellectual property rights (including licenses and other legitimate rights) It is necessary for posting information on this service.
The Merchant shall bear all responsibility for the information (hereinafter referred to as "content") transmitted or posted in relation to this service by the Merchant, and the Company shall not be responsible for the content, quality, accuracy, We do not check the credibility, legality, up-to-dateness, usefulness, etc., and do not guarantee anything about them.
The Merchant shall permit the Company to use all information posted by the Merchant free of charge.
The Company is not obligated to back up the content. Merchants must do so at their own expense and responsibility if backup of content is required.
If the Company determines that a Merchant has violated these Terms or has acted inappropriately in light of the purpose of these Terms, the Company may change or delete any content posted by the Merchant without prior notice.
Article 18 (Handling of Personal Information)
In addition to this agreement, we will handle the personal information of users in accordance with our privacy policy.
Merchants may use personal information, etc. obtained through the Service only within the scope of the use of the Service and may not use it for any other purpose. The Company shall not be held responsible for any troubles arising from the use of personal information, etc. obtained through the Service by Merchants beyond the scope of use of the Service, and Merchants shall resolve such matters at their own expense and responsibility. shall be
Article 19 (Transaction Information)
The Company shall retain all information regarding transactions between Merchants and users conducted in this service and shall be able to use it for the purpose of promoting transactions related to this agreement.
Merchants shall not engage in any of the acts specified in the following items regarding transaction information.
An act of disclosing or communicating transaction information to a third party, except when necessary for the Seller to fulfill its obligations under this Agreement.
Acts of using transaction information for conducting customer surveys or for marketing or sales promotion purposes.
For the purpose of collecting payment from a user who has ordered undelivered products using transaction information, or for the purpose of exerting an unfair influence on the user, or for the purpose of making additional purchases, the act of contacting or other advertising or sales activities.
Article 20 (Non-guarantee)
The Company does not guarantee the content, quality and standard of the Service, the stable provision of the Service, the results of using the Service, etc.
In the provision of this service, in the event that damage is caused to the store owner or a third party due to inaccurate, inappropriate, or unclear content, expressions, actions, etc., the Company shall not be held responsible for the increase of such damage.
In relation to this service, we may provide information to affiliated stores as appropriate, but we do not guarantee the accuracy or usefulness of such information.
We do not guarantee that the contents related to this service do not contain harmful things such as computer viruses. The Companies shall not be liable to Merchants or third parties for damages caused by the inclusion of harmful items such as computer viruses in the content related to the Service.
Article 21 (Notice, etc.)
Notifications or communications from the Company to Merchants regarding the Service shall be made by posting them in an appropriate location within the website or application operated by the Company, or by any other method deemed appropriate by the Company. If the Company determines that it is necessary to notify and contact an individual Merchant, the Company will notify and contact the registered e-mail address, address or telephone number using the messaging function, e-mail or postal mail, telephone, etc.
If a Merchant needs to notify, contact, or inquire about the Company or another Merchant, the inquiry shall be made through the inquiry form of this service.
Article 22 (Change of Terms)
The Company reserves the right, as necessary, to change the content of these Terms at any time by posting them at appropriate locations within the website or application operated by the Company. In the event that a Merchant handles the Service after changing these Terms, the Merchant shall be deemed to have agreed to the change in these Terms. The Company shall not be liable for any damages incurred by Merchants as a result of changes to these Terms, except in cases where the Company is intentional or negligent. Disagreeing to the changes of these Terms, automatically the Merchant can end using the Service.
Article 23 (Surviving provisions)
Even after the termination of this Agreement, Merchants shall continue to be obligated to perform the acts listed in the following items.
Provision of services to users who have purchased products on this site
Payment to the Company in relation to this Agreement
Notification to the Company and users in the event of a product recall
Payment of taxes collected in the appropriate jurisdiction;
Fulfillment of unfulfilled orders
notifying us of any breach of security that allows third parties to view, access, or otherwise compromise your transaction information;
In addition to the provisions stated in the preceding paragraph, any provisions within this agreement that, by their nature, are intended to survive the termination of the service shall remain in effect even after the termination of the service.
Article 24 (Severability)
In the event that any provision or part of this Agreement is deemed invalid or unenforceable under the Consumer Contract Act or other applicable laws and regulations, the remaining provisions and parts of this Agreement shall remain valid and enforceable to the fullest extent permitted by law.
Article 25 (Governing Law and Agreed Jurisdiction)
The main text of this Agreement is in English and shall be governed by Tanzanian law. Any and all disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction the Ilala District Court, The court of first instance shall have the final authority in determining the court of jurisdiction.
Commissions & charges
The monthly Subscription fee depending on the Plan. ( Click here for details )
NEFOI Platform charge 10% of the gross sales amount
Service charge 3.5% of the gross sales of “PayPal/Credit Card” Transfer amount
Service charge 2.0% of the gross sales of “Bank Transfer” amount
Payout fee for each time Tsh 3,000
Closing Date and Payment Date
Closing Date : End of the current month
Payment Date : 10th of the following month
Contact us
If you have any enquiry, please contact us.
Office Hour: Monday - Friday 09:30am - 06:30pm
Holiday: Saturday, Sunday, National Holiday and New Year Holiday
Email: Click here for email
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