NEFOI, an E-commerce management business brand name under NEFOI. (“Company” or “we") makes available shopping programs through www.nefoi.com and software applications (“Services”). This Privacy Policy describes how we collect, use, share and protect information in connection with the websites, mobile websites, mobile applications, browser applications and any other Services that refer or link to this Privacy Policy. Company is part of the NEFOI, which includes the related company.
We collect, process and use your information when you:
Register for our Services or sign in to an existing account
Visit our website(s)
Access our application(s)
Connect to our Services using third-party accounts, such as your email, social media or payment account(s)
Contact us for support
Participate in our shopping or influencer programs
Enter a sweepstakes, contest, promotion, survey or poll
Further, we and our service providers automatically collect certain information about you through:
Interaction with our Services
Cookies and other tracking technologies
Location-identifying technologies
Monitoring and analyzing trends, usage and activities
The types of information you provide may include personal information. “Personal information” means information that can be used to identify you (whether alone or in combination). The personal information you may provide to us includes:
First and last name
Unique personal identifier
Email address
Mailing, billing and/or shipping address
Phone number
Payment information (payment account holder name, payment account number, payment card expiration date, billing address, etc.)
Commercial information such as records of products or services purchased, obtained, or considered by you;
How you connect to our Services, such as your IP address, unique device identifiers, device or session IDs and information regarding the network and connected hardware (e.g., computer or mobile device and carrier), and system configuration information
Browsing, shopping and purchase history, including accrued cash-back etc.
Your geolocation, to the extent you have configured your device to permit us to collect such information, date and time stamps associated with transactions, and locale preferences
Click-stream data (internet or other electronic information regarding you browsing history, search history, the web page visited before you came to our website, length of visit and number of page views, click-stream data meaning the page-by-page paths you take as you browse through our services)
Audio recordings of your voice to the extent you call us, as permitted under applicable law;
Inferences about your preferences, characteristics, behavior and attitudes.
By signing into the Service through a third party social networking service (“Social Networking Service”), such as Facebook or Google, you give us permission to access, store and use any information that you permit the Social Networking Service to share with us in accordance with the privacy settings applicable to your account with that Social Networking Service. If you elect to use Google to create or sign in to your Service account, your Google account will be automatically linked to your Service account, and we will receive access to your Google email content. We may use your Email Content to confirm your Cash Back faster and more reliably and to personalize your experience with the Services. We may also offer you the ability to link your email account from other email service providers. If you elect to link your email account with your Service account, we will also have access to your email content. Email content from your linked email accounts shall collectively be known as “Email Data”. The Email Data and any other information we collect in connection with Social Networking Services is subject to this Privacy Policy, except where otherwise noted.
NEFOI does not sell, trade or otherwise provide personally identifiable information to any other parties except for those that assist NEFOI in operating its website, conducting the business and serving the users. It may share visitor’s/reader’s personal information internally to understand the user base, promote the number of users and increase user engagement.
In the event that NEFOI desires to use personal information in a different way than that described above it shall seek consent of the individual. NEFOI may release personally identifiable information if it is required to comply with the laws of Tanzania.
Notwithstanding anything contained in this Privacy Policy, NEFOI may disclose or share information collected including personal information to service providers, affiliate companies, consultants or advisors or Partners that it has engaged to perform business related functions on its behalf. NEFOI may also share the information in response to legal process, or protect its interest in any forum. The information may be used for investigating or preventing potentially illegal activities, or situations involving potential threats to any person, us, or the services, or violations of our policies, the law or our “ Terms of Use ” as well as to verify or enforce compliance with the policies governing our Services. The information may as well be shared to offer market products or services to the visitors/readers. However, in all these events or any other event when a personal information is shared or disclosed, NEFOI shall use its best endeavors to control the share or disclosure and shall only share to such extent as it is required to meet the purpose.
We shall hold visitors/readers personal information if your account exists with NEFOI. Notwithstanding, NEFOI may retain data for a further period as per its own internal data retention policy. Visitor’s/reader’s personal information shall be deleted upon expiry of your NEFOI account. Please note that there may be events when the erasing/deleting of information may take more time than usual, and NEFOI shall not hold any responsibility in such events.
The advertisements included in the NEFOI website and Apps, are by third-party companies & ad networks through independent ad tags, which may collect information about users for which NEFOI shall bear no responsibility that may arise as a result of collecting and/or sharing the information with any other party.
NEFOI shall not accept any liability that may arise as a result of any content of any advertisement that may appear on the NEFOI website.
At the discretion of NEFOI , the website or application may display or allow advertisements of third-party services or products. These third-party sites may have separate and independent privacy policies. NEFOI accepts no responsibility or liability for the content of advertising material, including, without limitation, any error, omission or inaccuracy therein.
NEFOI does not hold any responsibility for information leakage due to the visitor/reader accessing a separate link, application or website, whether through a link in the website or contents of NEFOI.
NEFOI does not collect any user data based on cookies, nor does it store any sort of user information that may be personal to the user. If a third party associated with the NEFOI website collects user cookies upon your visit to the NEFOI website, NEFOI does not control the use of these cookies therefore you should check the relevant third-party website.
We may reference other sources of demographic and other information to provide you with more targeted communications and promotions. We use Google Analytics, among others, to track the user behavior on our website.
NEFOI does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 years old, you may use NEFOI Services only with involvement of a parent or legal guardian.
Examples of the information we collect and analyze include:
The Internet protocol (IP) address used to connect your computer to the Internet;
Login; e-mail address; password;
The location of your device or computer;
Network information about your internet service provider;
NEFOI Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files (e.g., file name, dates, times and location of your images)); version and time zone setting;
Purchase and content use history, which we sometimes aggregate with similar information from other customers to create features such as “Top Sellers”;
The full Uniform Resource Locators (URL) clickstream to, through and from our website, including date and time; products and content you viewed or searched for; page response times, length of visits to certain pages and page interaction information (such as scrolling, clicks, and mouse-overs);
Phone numbers used to call our customer service number; and images or videos when you shop in our stores or stores using NEFOI Services.
We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.
You can submit a request for us to permanently close your NEFOI account and delete your personal information:
Review the products and services associated with your account.
Sign out your account you want to close.
Send us an email (info@nefoi.com) to Close Your NEFOI Account.
Write down the reason in the mail body Yes, I want to permanently close my NEFOI account and delete my data.
Note: Once your account has been closed, all of the products and services accessed through your account will no longer be available to you or anyone else, and it cannot be restored in any case. If you decide later that you want to start ordering from us again, or if you would like to use website features that require an account, you'll need to create a new account in the NEFOI.
A confirmation notification will be sent to the email address associated to your account or via text message.
Contact us
If you have any enquiry, please contact us.
Office Hour: Monday - Friday 09:30am - 06:30pm
Holiday: Saturday, Sunday, National Holiday and New Year Holiday
Email: Click here for email
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